Hired by a Japanese firm to research and write a high-level analysis of the potential of heavy lift drones in high-tension tower construction in remote areas. The work involved three main tasks: document the challenges associated with remote tower construction, identify the opportunity for heavy lift drones within that flow, … Read the rest
Technical Documentation for SAAS Billing Product
Hired to build out the knowledge base for a SAAS product targeted at small businesses. The SAAS product was an all-in-one billing, CRM, and service desk solution. Wrote 80+ knowledge base articles that helped customers complete a range of e-commerce tasks, including payment gateway integrations, and product promotions. Later hired … Read the rest
Technical Writer and Content Creator
This successful startup hired me to scale its help center documentation. Working with an international team, I wrote and edited 80+ Intercom knowledge base articles and produced 20+ explainer videos (write/edit scripts, narrate, record) with Camtasia. With the bulk of the knowledge base complete, I provided maintenance support for new … Read the rest
Technical Writer for CMS Help Centre
Hired by this Australian CMS startup to write a block of how-to articles for the Zendesk help center based on a simple information architecture that I created on Powerpoint. I stayed with the company for 18 months, adding 100+ articles to the knowledge library. With the bulk of the knowledge
… Read the restWarehouse Process Drawing
Hired by this California-based SaaS client to create user manual/documentation for their warehouse management system. Working with the founder and SMEs, I created 150+ pages of documentation on Confluence and used Jira Issues to track bugs and questions. As needed, I created process drawings to demonstrate complex relationships and workflows … Read the rest
Education
University
eMBA
Quantic University (01/21 – 04/22)
- Earned an eMBA with this unique online program. Here is a sample from the Capstone business plan project.
M.Sc. Planning
University of Toronto (1988 – 1990)
- Completed this two-year program with a specialization in environmental planning. Awarded CHMC scholarship.
Honours B.A.
Bishop’s University
… Read the restExplainer videos for a funnel app
I was hired by a successful SaaS company that sells a funnel app. It’s a stand-alone tool with many integrations (e.g. Shopify) and automations. My job was to update the knowledge base and create new video tutorials. I completed all production tasks, including script writing, the voice over, and editing. … Read the rest
Explainer video content for a cloud service
I was hired by a company that provides cloud backup services. Initially, I was hired to write user documentation and was later asked to create explainer videos that profiled specific product features. I wrote the script (in collaboration with the team of SMEs) and completed all production work, from recording … Read the rest