Rob Whyte is a Canadian (native English speaker) freelance technical writer based in Busan, South Korea. Available for clients across the US, Canada, Europe, and Asia on your schedule.

I build systems that help people find, learn, and use information, whether that’s knowledge bases for SaaS platforms, API documentation, AI knowledge pipelines, or certification programs. Here’s a selection of recent work.

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Featured work

Fintech REST API: Payrail

A live fintech payments API built and documented end-to-end: customers, payment methods, transactions, and refunds. Includes pagination, idempotency key enforcement, rate limiting, soft deletes, JWT authentication, input validation, OpenAPI spec, and a full Docusaurus documentation site modelled on industry standards.
[View on GitHub] [Live API] [View Docs][Read the case study]

AI knowledge assistant: eslwriting.org

Full RAG pipeline deployed on a 12-year, 1,000-post WordPress site. Users can query a decade of teaching content by asking conceptual questions, which surfaces articles that a standard keyword search would never find. Built end-to-end in Python: content ingestion, vector indexing, live deployment, and a four-document knowledge system specification.
[Read the case study]

illumin documentation

End-to-end knowledge base built for a complex programmatic advertising platform — from zero documentation to a structured, AI-ready system covering 100+ articles, API integrations, pixel management, and proprietary canvas workflows. Includes taxonomy design, editorial governance, and six-month demand analysis that reshaped content priorities.
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Enterprise learning: illumin Academy

Certification program architected from the ground up for a global SaaS platform — 4 tracks, 31 lessons, full LMS implementation on Absorb. 262 learners enrolled in beta, 51.5% completion rate, 4.62/5 average rating. Built to move users from onboarding to certified practitioner without manual training overhead.
[Read the case study]