I’m a freelance technical writer with 25+ years of professional writing experience and eight years specializing in SaaS documentation. I’ve delivered 60+ knowledge base projects for software teams across North America, Australia, and Asia, and I work with as much or as little hand-holding as you need.
My path to technical writing wasn’t straight, but every stop along the way sharpened a skill I use daily. I wrote environmental reports for a Toronto consultancy, authored guidebooks for Lonely Planet, taught university courses in Asia, and built a library of online content and ebooks. That range gave me something most technical writers don’t have: the ability to learn a complex product fast and explain it clearly to the people who need it most.”
At the intersection of that experience, I bring plain English communication, a head for breaking down complex operations, and an eye for documentation that reduces user friction. That work has grown into AI knowledge systems and eLearning content for SaaS platforms.”
Selected credentials:
- E-Learning Instructional Design Certificate, Oregon State University
- Simplified Technical English Workshop, Shufrans TechDocs
- TechComm Fundamentals Bootcamp, STC
Education: M.Sc. University of Toronto · Honours B.A. Bishop’s University · eMBA Quantic University