I’ve been writing professionally for 25+ years. Fresh out of graduate school with an M.Sc. in urban planning, I wrote technical reports for an environmental consultancy in Toronto. Eager to explore the world, I moved to Asia, which is where the Wheel of Fortuna showed her hand.
I honed my writing chops as a Lonely Planet author, learned the art of simplifying instructions as a university professor and course designer, and assembled a digital toolbox as an online content creator and ebook writer.
At the intersection of that experience, I come to technical writing with an ear for plain English communication, a head for breaking down complex operations, and an eye for SaaS documentation that reduces user friction. That work grew into other areas like explainer videos and certificate courses for business.
A believer in education as a tool for both professional and personal development, I’m eager to take on new challenges. I hold an M.Sc. from the University of Toronto, an Honours B.A. from Bishop’s University and recently completed an eMBA from Quantic University.
Professional development
UX Writing in Practice Microcredit, Seneca College, Toronto – Learned UX writing standards (e.g. style guide, user flow, testing).
UX Writing Fundamentals Microcredit, Seneca College, Toronto – Essential UX writing best practices (e.g. voice, actions, labels).
Simplified Technical English (STE) Workshop, Shufrans TechDocs – Completed two-day live online course that teaches controlled language for manuals.
E-Learning Instructional Design and Development Certificate, Oregon State University – 180-hour program covered essential components of e-learning course design and delivery. Coursework included assessment and evaluation, course design, and a practicum.
Beyond the Content: Advanced Topics to Develop Your TC Career Certificate, STC – Learned advanced technical communication topics (e.g. help authoring, minimalism, tutorials).
TechComm Fundamentals Bootcamp Certificate, STC – Learned essential technical communication topics (e.g. writing style, procedures, hazards).