AI Writing & Documentation

I write about AI products with hands-on experience behind me. Having built RAG pipelines, AI agents, and productivity tools myself, I bring technical accuracy to AI documentation that most writers can’t — without losing clarity for the end user.”

AI writing & documentation

ServiceNow Now Assist — Enterprise AI Agent

Configured and optimized the NowAssist AI agent within ServiceNow to transform static documentation into a dynamic self-service tool.
→ Read the case study

eslwriting.org — RAG Pipeline & AI Assistant

Designed and deployed a full RAG pipeline on a 12-year, 1,000-post WordPress site, from content ingestion and vector indexing to live deployment.
→ Read the case study

Google Calendar Hours Tracker — Prototype

Built and documented a small automation tool that calculates logged hours directly from Google Calendar events.
→ View on GitHub

ESL Learning System – Mobile AI Prototype

Designed an AI-assisted listening feedback system for mobile, built around meaning-first evaluation for language learners.
→ Read the case study