If your team is stuck responding to the same support ticket questions, moving new hires through the same onboarding steps, or manually onboarding clients one by one, you might be losing valuable time. That’s where I come in.
I help companies stay lean and trim costs by turning complex ideas and workflows into content that supports scalable growth. My knowledge base articles, explainer videos, and certificate courses are designed to answer common questions, streamline onboarding, and boost user confidence. The result? A smoother experience for your team and a stronger first impression for your users.
Knowledge Base & Help Center Content
I write and manage scalable knowledge base systems that improve user adoption and support customer retention. Maybe you’re building a knowledge base from scratch or refreshing hundreds articles in a mature library, my user-focused content explains complex workflows in plain English, even with minimal input from SMEs. That tiny bit of added-value I bring to knowledge base work, thanks to eight years of project experience, is appreciated by SaaS clients with overworked teams and growing user bases.
BTW, I’m familiar with all major hosting platforms like Intercom, Zendesk, and Confluence, plus many smaller sites.
Explainer Video Scripting & Production
Need to educate users or simplify product features in a more visual format? I create concise, brand-aligned explainer videos that make onboarding easier and boost product engagement. Perfect for in-app walkthroughs, landing pages, or internal training.
I use popular authoring tools, like Camtasia for screen recordings and Adobe Audition for audio, to create HD MP4 videos. I can record a human voice in my studio or use text-to-voice software. For product tours, I use tools like Saleo.
Certificate & Micro-Course Creation
To streamline new hire training and client onboarding, I design and build targeted certificate courses and micro-learning modules that are easy to follow and even easier to remember. I’m familiar with leading platforms like Absorb and TalentLMS to deliver e-learning content.
Industry experience
- Programmatic advertising
- E-commerce
- Marcom
- Email marketing
- Warehouse management
- Data visualization
- CMS
- WordPress plugins
- Telehealth
- Salesforce backup and restore
- Online real estate documents
- Sports club asset and membership management